Frequently Asked Questions

Are your crystals genuine and ethically sourced?

Yes. Every Zeneora crystal is 100% authentic, ethically sourced, and energetically cleansed before reaching you. We work directly with trusted vendors and artisans to ensure quality and integrity at every step.

How are Zeneora crystals different from others in the market?

Zeneora stands for luxury and authenticity. Beyond sourcing, our crystals are carefully
handpicked, energetically cleansed, and often designed into unique, artisan-crafted jewelry and décor pieces. Each product is accompanied by its story, purpose, and energy alignment.

Do I need to cleanse my crystal after receiving it?

All Zeneora crystals are pre-cleansed and charged before dispatch. However, since crystals absorb surrounding energies, we recommend periodic cleansing—using sunlight, moonlight, sage, or sound—for continued vibrancy.

How do I choose the right crystal for myself?

Trust your intuition—it often guides you to the crystal you need most. To make it easier, we provide detailed product descriptions highlighting each crystal’s energy, benefits, and uses. You can also explore our curated collections by intention (healing, abundance, protection, love, balance, etc.).

Can I wear multiple crystal bracelets or pendants together?

Yes! Many crystals complement each other beautifully. For example, Citrine and Pyrite amplify abundance, while Amethyst and Rose Quartz enhance peace and love. We recommend starting with 1–2 and then intuitively adding more to your collection.

What is included when I order from Zeneora?

Every Zeneora order is beautifully packaged and includes:

  • Your chosen cleansed crystal product
  • A cleansing & charging Instructions
  • A Beautiful message from Zeneora
  • Authenticity certificate
  • Free shipping (Pan-India)

Do you ship internationally?

Yes. We ship across India with free delivery for orders above INR999 and for international shipping charges are calculated at checkout based on location and weight. For more information check out our Shipping Policy

How long will my order take to arrive?

Orders are typically processed within 1–2 business days and delivered within 5–7 working days depending on your location within India and 10–21 business days depending on destination country and customs clearance. You’ll receive tracking details once your order is shipped. For more information check out our Shipping Policy.

Can I return or exchange my order?

Since crystals are natural and unique, minor variations in size, color, or texture are expected. We only accept returns for damaged or incorrect items. Please reach out to our support team within 48 hours of delivery for assistance. For more information check out our Refund Policy.

Do crystals really work?

Crystals are ancient tools of energy alignment. While they are not substitutes for medical treatment, many people experience shifts in mindset, focus, and energy when working with them. At Zeneora, we believe they act as beautiful reminders of your intentions, helping you manifest with clarity and confidence. For more information please browse through our articles in Blog posts.

How do I take care of my Zeneora jewelry?

Keep your crystal jewelry away from harsh chemicals, perfumes, and excessive water & sun exposure. Gently wipe with a soft cloth and store in the pouch provided to maintain its shine and energy. Do not worry, we provide instructions to take care of your crystals while shipping your order.

Do you offer customized jewellery or gifting options?

Yes! We create bespoke crystal jewelry and gifting sets for individuals and corporates. Reach out to us for personalized recommendations or bulk orders.

Still Have Questions?

We’d love to help you on your crystal journey.
Contact Us and our team will personally guide you with care and clarity.